We believe these tickets offer excellent value for money. In order to provide attractively priced fares, we have to attach a small number of conditions in addition to those in the National Rail Conditions of Carriage booklet (available at stations and rail-appointed Travel Agents).
It is essential that you read these terms and conditions carefully, as you may be charged the full open fare if you haven’t purchased the correct ticket for your journey.
1. Bookings must be made between Friday 28 December and Wednesday 2 January.
2. Journeys must be taken between Saturday 29 December and Wednesday 19 March.
3. There is limited availability between Friday 8 February and Sunday 24 February.
4. This offer is only available at nationalexpresseastcoast.com
5. The 20% discount includes the 10% online discount.
Advance fare terms and conditions
1. Your ticket(s) are only valid for the date, National Express East Coast train(s) and reserved seat(s) shown on your ticket(s), plus those of appropriate connecting Train Companies.
2. Changes to travel plans:
a. These are permitted up until the time of departure of the first reserved train shown on your ticket(s). After this time, your ticket has no value and a new ticket must be purchased.
b. Changes to tickets cannot be made on-train. A new ticket must be purchased if you board a National Express East Coast train without a ticket and reservation for that service.
c. Changes to tickets can be made by calling the Web Support Team on 08457 225 111, or at most staffed stations. A change is allowed provided the origin and destination are the same and travel is still by National Express East Coast for all or part of the journey. Changes can be brought forward by any number of weeks, or put back as far ahead as the reservation system is open (normally around 10 weeks).
d. For each change that you make, you may have to pay an additional charge, up to the appropriate fare for your new journey, plus a change fee of £10 per single ticket. If you change onto a train where a cheaper fare is available, the difference will not be refunded. Please remember that you will need to present your ticket(s) and reservation(s) when you request your change.
e. You must travel with National Express East Coast for the main part of your journey. Your ticket cannot be changed to travel on any other Train Company’s services for this part of the journey.
3. You may not break and resume your journey at an intermediate station except to change to/from appropriate connecting trains where these are shown on your ticket(s) or other official itinerary.
4. Your ticket is non-refundable, should you decide not to use it. If the National Express East Coast train on which you are reserved is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed), or to refund your ticket provided your journey has not yet commenced.
5. National Express East Coast First Advance tickets do not entitle access to National Express East Coast First Class Lounges at stations.